Shipping & Return Policy
Easy as Pie: Our Shipping and Return/Refund Policy
We understand that sometimes things don't go as expected and you might want to understand shipping/return/refund process but no need to worry.
We want you to be completely satisfied with your purchase so if for any reason you're not, we're here to make it right. Let us explain you how!
Feel free to contact the Boho team at firstname.lastname@example.org for any questions. :)
ORDER PROCESSING, SHIPPING & DELIVERY
Every boho order gets processed with top priority because our team at Boho Dress Official™ doesn't want to waste your precious time waiting for bohemian products. Let's see how it works:
1. Order Processing & Shipping
Order processing involves receiving in the system, checking details (like address verification, etc.), inventory, communication, and a number of other things that involve different team members.
We want to make sure you know what to expect when you place an order with us.
We typically take 1-3 days to process your order (excluding weekends, public holidays and time of the order). For example, if you place an order on a Friday evening after 6:00 PM, our team will start processing it on Monday morning.
2. Delivery Times
Our average delivery times worldwide usually range between 7-14 days, excluding weekends and public holidays. However, please note that the delivery times may vary depending on factors such as flight schedules, weather conditions, customs, COVID restrictions, and other variables beyond our control.
To get the most accurate delivery date, keep an eye on the tracking information we provide in the shipping confirmation email. If for some reason you don't have access to the shipping confirmation email, visit our tracking page to see the status.
Buyer is responsible for any customs and import taxes such as VAT that may apply.
Should you wish to cancel the order, please contact us at email@example.com with a cancellation request within 24 hours of order placement.
If this time period has passed, the refund request might not be granted because your order might have already been processed and shipped.
RETURNS / REFUNDS / EXCHANGE
1. Damaged / Wrong Items
As part of our commitment to serve our customers better, we have recently introduced a no-return policy for all damaged and wrong items.
This means you don't worry about sending us the order items, infact keep them and we issue a full refund.
Simply send us a couple of pictures as a proof of damage / wrong items (day light preferred) to get a full refund.
Note that slight color variations may occur due to factors such as differences in computer screens, photography lighting, and other variables.
Boho Dress Official reserves the right to accept or reject the return/refund requests for sale items.
2. No Reason Returns
We understand that sometimes you no longer want the ordered items or for any other personal reasons. If you are not satisfied with your boho purchase, you may return it within 14 days of receiving the parcel.
Please note that if you return the parcel without any valid justification, you are responsible for paying the return shipping and there will be a 20% stock handling and admin fee from your order price. You will be credited 80% once we have received the parcel in its original condition with the original label.
Please do not return to the address on your package. This is not the return address and will affect the processing of your return.
If you're returning an item worth more than $100, you should use a trackable delivery service or get shipping insurance. We can't give a refund or exchange for returned items that get lost in transit if we don't have proof that they were sent.
3. Wrong Size Item
If there's a size issue, please send some pictures to show us measurements that might be inconsistent with our product listing size chart. Here's guide to measuring a dress.
Contact us at firstname.lastname@example.org to request a return address or any questions regarding returns and refunds.
4. Refund Processing
Once we have processed your return request, we will notify you by email. Please allow 7–10 business days for your refund to be credited back to your original payment method.
Check your bank account again if you haven't gotten a refund. The next step is to call your bank. Before a refund is posted, there is usually some processing time.
5. Sale Items
Only regular-priced items are eligible for returns. Items on clearance and sale are not returnable except when the item was found damaged or defective.
You have the option to exchange a damaged or defective item for a replacement. In the event that a replacement is not available, a refund will be offered. Send us an email at email@example.com if you need to swap it for the same item.
We want to be transparent with you and have made our policy as easy and straightforward as possible. There may be unexpected and unique situations that have potential affect on our policy. We try to keep the information on this page accurate and up to date but we cannot guarantee any changes. If you have any questions or feedback, please reach out to us at firstname.lastname@example.org. We are always available to help.
Page last updated on: 20/5/2023