Shipping & Return Policy

We're confident that you'll be pleased with your purchase, but we understand that things don't always go as planned. There's no need to be concerned; our shipping and return/refund policy is straightforward.

Feel free to contact the Boho team at info@boho-dress.com for any questions. :) 

SHIPPING & DELIVERY

Our warehouses are located in major countries and every order gets processed with top priority because our team at Boho Dress Official doesn't want to waste your precious time waiting for boho products.

Our estimated global delivery times are 7-14 days. The delivery times could vary depending on how the flights are scheduled, the weather, customs, COVID and other variables.

For the most up-to-current delivery date, please refer to the tracking information provided in the shipping email or contact our team.

Processing times usually take 0-2 days and depend on what time we have received an order from you.

If the order has been placed after 5 pm GMT, our team would process the order the next morning. We strive our best to put all orders on priority with safe packaging so you get the same product without any issues.

Buyer is responsible for any customs and import taxes such as VAT that may apply.

CANCELLATION

Should you wish to cancel the order, please contact us at info@boho-dress.com with a cancellation request within 24 hours. If this time period has gone, the refund request might not be granted because your order might already be in transit.

RETURNS

Your item must be unused and in the same condition as when you received it in order to be eligible for a return. It has to be in its original packaging without any damage.

Please do not send your return to the address on your package. This is not the return address and will affect the processing of your return.

To be eligible for a refund or exchange, all return requests must be made within 14 days of item receipt. 

The company is unable to accept returns or offer refunds in the event that you change your mind.

If there's a size issue, please send some pictures to show us measurements that might be inconsistent with our product listing size chart. Here's guide to measuring a dress.

Contact us at info@boho-dress.com to request a return label or any questions regarding returns and refunds.

REFUNDS

We'll send you an email once we've received your return to let you know how far along your refund is. Within 7-10 business days after your refund is authorized, it will be processed and a credit will automatically be applied to your original mode of payment.

SALE ITEMS

Only regular-priced items are eligible for returns. Items on clearance and sale are not returnable except when the item was found damaged or defective.

Boho Dress Official reserves the right to accept or reject the return/refund requests for sale items.

EXCHANGES

You have the option to exchange a damaged or defective item for a replacement. In the event that a replacement is not available, a refund will be offered. Send us an email at info@boho-dress.com if you need to swap it for the same item.

SHIPPING COSTS

Return shipping costs are the responsibility of the customer. Please keep in mind that initial shipping fees are non-refundable and will be deducted in case of returns.

HIGH-VALUE RETURNS

If you're shipping an item worth more than $50, you should use a trackable delivery service or get shipping insurance. Without proof of shipment, we will be unable to give a refund or exchange for any returned items that are lost in transit.

LATE OR MISSING REFUNDS (if applicable)

Check your bank account again if you haven't gotten a refund yet. Then call your credit card company; the refund may take some time to appear on your account.

The next step is to call your bank. Before a refund is posted, there is usually some processing time.

If you've done everything listed above and still have not received your refund, please email us at info@boho-dress.com.

RETURN SHIPPING

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